Delivery & Returns
We're proud to offer free next day delivery on all fresh coffee and equipment orders.
Delivery
& Returns
We're proud to offer free next day delivery on all fresh coffee and equipment orders.
Our Delivery Promise
Free next day delivery (Mon-Fri) if ordered before 1pm
Next Day Delivery
Free next day delivery if ordered before 1pm
Next Day Delivery
Free next day delivery if ordered before 1pm
We offer free next day delivery (Mon-Fri) if ordered before 1pm* on all orders. Orders placed after 1pm will be dispatched the following day.
We offer free next day delivery (Mon-Fri) if ordered before 1pm* on all orders. Orders placed after 1pm will be dispatched the following day.
Orders of single 250g coffee bags are delivered by Royal Mail via their 1st class service.
All Sage products are delivered by Royal Mail tracked and signed for next day delivery.
Orders of single 250g coffee bags are delivered by Royal Mail via their 1st class service.
All Sage products are delivered by Royal Mail tracked and signed for next day delivery.
All other orders are delivered by Hermes via their next day delivery service and you will receive tracking updates directly from them via email.
All other orders are delivered by Hermes via their next day delivery service and you will receive tracking updates directly from them via email.
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Please note that due to postal disruption caused by COVID-19, we are asking our customers to please allow 5 business days for their orders to arrive. We appreciate your patience.
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Please note that due to postal disruption caused by COVID-19, we are asking our customers to please allow 5 business days for their orders to arrive. We appreciate your patience.
Returns
We accept returns and exchanges on all equipment* bought on our shop.
Please email our customer service team at ahoy@pactcoffee.com for return requests.
Please note that due to the nature of coffee as a fresh food product, unfortunately we are unable to accept returns of fresh coffee. Please visit our FAQs Page for more information regarding our return policy.
However, in the unlikely event that you don’t enjoy your coffee, our team will send you a delicious alternative to try, free of charge - that’s our Pact Promise.
Please note that due to the nature of coffee as a fresh food product, unfortunately we are unable to accept returns of fresh coffee. Please visit our FAQs Page for more information regarding our return policy.
However, in the unlikely event that you don’t enjoy your coffee, our team will send you a delicious alternative to try, free of charge - that’s our Pact Promise.
Due to ongoing postal disruption, we have extended our returns period for unused and unopened hardware, coffee machinery* and coffee pods, which can be returned within 60 days of purchase.
Due to ongoing postal disruption, we have extended our returns period for unused and unopened hardware, coffee machinery* and coffee pods, which can be returned within 60 days of purchase.
*Please visit our FAQs Page for information regarding our return policy for Sage equipment.
Delivery Questions?
Free Royal Mail Tracked 24 next-day delivery when you spend £15
FAQs
For answers to frequently asked questions or issues you can browse our FAQs pages to find what you are looking for.
FAQs
For answers to frequently asked questions or issues you can browse our FAQs pages to find what you are looking for.
Email Us
You can email our customer services team with any questions you may have using ahoy@pactcoffee.com.
Email Us
You can email our customer services team with any questions you may have using ahoy@pactcoffee.com.
Call Us
If you would like to speak a member of our customer services team you can call us on 0203 095 3975.
Call Us
If you would like to speak a member of our customer services team you can call us on 0203 095 3975.